Payer Guide · UHC Community Plan (IN)

UnitedHealthcare Community Plan of Indiana ABA coverage (Hoosier Care Connect + PathWays for Aging).

Last updated September 20267 primary sources

UnitedHealthcare Community Plan of Indiana is scoped to Hoosier Care Connect — Indiana's plan for aged, blind, and disabled members and children in foster care — and PathWays for Aging, for members 60+ and dual-eligible adults; per FSSA's own managed-care plan roster, UHC does NOT serve HIP or Hoosier Healthwise in Indiana, unlike Anthem, CareSource, and MHS. ABA runs through an Optum Behavioral Health carve-out. Clinical criteria default to Indiana Medicaid policy (state rules sit atop UHC's stated hierarchy, with InterQual as backstop); the operational reality is that ABA lives on Optum's rails: a separate provider network, Provider Express submission, and Optum's ABA Treatment Request Form. Given the population it serves, expect a higher share of complex cases at intake — though PathWays for Aging skews toward an adult/dual-eligible population less likely to need pediatric ABA.

This plan administers the Indiana Medicaid (IHCP) ABA benefit — the state rules are the floor, and this page covers what the plan layers on top. Read it together with the Indiana Medicaid (IHCP) guide →
Prior auth for the assessment
Required — via Optum: ABA Treatment Request Form through Provider Express, phone (877) 610-9785, or fax (844) 897-6514[1][2]
Prior auth for treatment
Required — Hoosier Care Connect decisions follow IC 27-1-37.5-23 (eff. 7/1/2025): urgent within 24 hours, all other PA requests (including continuations) within 48 hours, weekends and state/federal holidays excluded; a missed deadline means the service is deemed authorized[8][9][11][2]
Autism diagnosis required?
Yes — ASD with a comprehensive diagnostic evaluation (CDE) + physician referral[4]
Plan typeIHCP MCE — Hoosier Care Connect + PathWays for Aging ONLY (not HIP/Hoosier Healthwise)
Clinical rulesIndiana Medicaid policy first, then UHC policy, then InterQual
ABA networkOptum-managed — credentialed separately from UHC medical
Prior authRequired — ABA Treatment Request Form via Provider Express
TimelinesHoosier Care Connect: urgent 24 hrs, all other PA 48 hrs, weekends/holidays excluded (IC 27-1-37.5-23); missed deadline = deemed approved
NoteMost routine outpatient BH needs no PA at UHC — ABA is the exception
Diagnosis recencyState rule: CDE >1 year old needs an updated statement of need

The Optum carve-out, in practice

Optum was selected by UHC Community Plan to build and manage the Indiana ABA network, which means ABA providers must be in the Optum network — credentialed separately from UHC's medical side — and enrolled with Indiana Medicaid before joining. Behavioral-health PA runs by phone at (877) 610-9785 (or the number on the member's card), through Provider Express ("Auth Request"), or by faxing the IHCP universal PA form to (844) 897-6514; ABA specifically uses Optum's ABA Treatment Request Form from the Provider Express Indiana Medicaid ABA Program page, which also hosts the provider orientation and quick-reference guide.[1][2][7][8][9][10][11][12]

Decision timelines are set by Indiana law, not by UHC's older published figures. Since July 1, 2025, IC 27-1-37.5-23 binds Indiana's Medicaid risk-based managed care (IC 27-1-37.5-5(a)(3)), which includes Hoosier Care Connect: an urgent PA request gets an answer “not later than twenty-four (24) hours after receiving the request,” every other request “not later than forty-eight (48) hours,” and “The time frames set forth in this section do not include weekends and state and federal legal holidays.” If UHC misses the deadline, “the health care service subject to prior authorization shall be automatically deemed authorized” (IC 27-1-37.5-28). UHC's 2024 Hoosier Care Connect manual still prints slower pre-statute timelines (non-urgent pre-service “Within 5 calendar days,” urgent “Within 48 hours”), and the statute overrides them. The statute does not apply to “health care services provided under” the PathWays for Aging waiver (IC 27-1-37.5-1(c)); for those, the federal Medicaid managed-care ceiling of 7 calendar days (72 hours expedited) applies (42 CFR 438.210(d)). Denials appeal to UHC's National Appeals Team (fax (855) 312-1470, phone (866) 556-8166). New PA requirement lists took effect July 1, 2026 — re-check the UHC Indiana prior-auth page each quarter.[1][2][7][8][9][10][11][12]

Intake gates

The questions that decide whether a family can start with UnitedHealthcare Community Plan of Indiana, and what they have to bring. Each maps onto something intake should ask on the first call.

Age limit

Follows the Indiana Medicaid rule: ABA is covered for members 20 years of age and younger. Effective April 1, 2026 coverage runs exclusively through EPSDT, and for dates of service on or after October 1, 2026 IHCP will not authorize or reimburse ABA for members 21 and older — a state policy that binds every MCE.[4][3][5]

Diagnosis recency

Follows the Indiana Medicaid rule: a CDE more than one year old requires an updated statement of need, which must include a referral from an appropriate referring practitioner and an up-to-date behavior assessment completed by the ABA provider. Members continuing current services need no new CDE but do need an updated behavior assessment and treatment plan. A behavior assessment completed within the previous six months should be obtained from the original provider rather than repeated. IHCP states these documentation requirements apply to managed care as well as fee-for-service.[5][4]

Who may diagnose

Indiana Medicaid policy sits first in UHC's own stated criteria hierarchy (state policy, then UHC policy, then InterQual), so the state list governs: the CDE must be performed by a doctoral-level licensed clinical psychologist endorsed as an HSPP, a licensed physician, a licensed APRN, or a licensed physician assistant with specialized training in the current DSM autism criteria. Do not substitute Optum's national commercial criteria here — the carve-out supplies the rails, not the clinical standard.[5][1]

Diagnostic tools required

Follows the Indiana Medicaid rule: the behavior assessment must include the Vineland Comprehensive Parent Interview Form with the Maladaptive Behavior domain, the BASC Parenting Relationship Questionnaire and an age-appropriate objective direct skills assessment, with the complete scoring report, outcome measure scores and graphs submitted with the PA; only BASC-4 satisfies the requirement after October 1, 2026. Requests are submitted on Optum's ABA Treatment Request Form from the Provider Express Indiana Medicaid ABA Program page, or by faxing the IHCP universal PA form to (844) 897-6514.[4][6][1][2]

Referral required?

Follows the Indiana Medicaid rule: a physician must make a treatment referral recommending ABA therapy, and the CDE’s own required components include a physician’s referral for autism-specific services. Prior authorization is required on top of the referral for every ABA service, through this plan rather than through Acentra Health.[4][5]

Telehealth

Follows the Indiana Medicaid rule: effective April 1, 2026, codes 97151, 97152, 97153, 97154 and 0373T can no longer be billed with telehealth modifier 95 and require in-person delivery. The plan publishes no ABA telehealth policy of its own.[3]

Prior-auth decision time

Indiana law sets the binding clock, and it is far faster than the federal one. Since July 1, 2025, IC 27-1-37.5-23 requires a utilization review entity to answer an urgent PA request “not later than twenty-four (24) hours after receiving the request” and every other request “not later than forty-eight (48) hours,” with “weekends and state and federal legal holidays” excluded from both clocks; the chapter's “health plan” expressly includes “the Medicaid risk based managed care program” (IC 27-1-37.5-5), and IC 27-1-37.5-28 makes a missed deadline an automatic approval: the service “shall be automatically deemed authorized.” The federal managed-care floor, 42 CFR 438.210(d), is only a ceiling for states (7 calendar days standard for rating periods starting on or after 1/1/2026, extendable 14 days; 72 hours expedited), so the stricter Indiana clock wins. UHC's own published numbers predate the statute and are slower: its 2024 IHCP Works deck lists non-urgent pre-service “Within 7 calendar days of receipt of medical record information required but no longer than 14 calendar days from receipt,” urgent within 48 hours and concurrent within 1 business day, and its Hoosier Care Connect Care Provider Manual (2024 edition) lists non-urgent within 5 calendar days, urgent 48 hours, concurrent 24 hours or next business day. Hold the plan (and Optum, which reviews its ABA) to the statute. No ABA reauthorization lead time is published for the Indiana Medicaid ABA program.[8][9][13][1][14][12]

Other insurance (who pays first)

UHC Community Plan pays last: its Hoosier Care Connect manual says it “is, by law, the payer of last resort for eligible members. Therefore, you must bill and obtain an explanation of benefits (EOB) from any other insurance or health care coverage resource before billing,” then attach a complete copy of that EOB to the claim. Get this plan's ABA PA even when it is secondary: the IHCP Prior Authorization module says that when the member has primary coverage, the provider “must follow the primary insurer's requirements for obtaining PA and must also obtain PA from the appropriate IHCP PA contractor (based on the program assignment of the member) to receive payment from the IHCP for the balance of charges not paid by the primary insurance.” The UHC manual publishes nothing different on PA-when-secondary, and the IHCP TPL module adds that IHCP will not pay for services the primary denied as out-of-network, so be in the commercial plan's network. TRICARE is not a problem here: 32 CFR 199.8 excludes Medicaid from the “double coverage plans” TRICARE pays after, so for a child with both, TRICARE pays before Medicaid.[14][15][16][17]

Delivery & billing rules

Coverage decides whether UnitedHealthcare Community Plan of Indiana pays. These decide whether the claim survives: how sessions must be staffed and supervised, what may be billed concurrently, the per-day ceilings, who signs the note, where the service is payable, and whose NPI the claim goes out under.

Supervision

Follows the Indiana Medicaid rule: ABA performed by a BCaBA or credentialed RBT must be under the direct supervision of a BCBA, BCBA-D or HSPP, and since April 1, 2026 at least 1 hour of BCBA (or IHCP-approved qualifying clinician) supervision is required per 8 hours of technician-delivered therapy. Behavior assessments may only be performed by a psychologist, BCBA-D or master's-level BCBA. IHCP states that its ABA documentation requirements apply to both fee-for-service and managed care, and this plan publishes no supervision standard of its own.[4][3][5]

Daily limits / MUEs

Follows the Indiana Medicaid limits: up to 40 hours per week may be requested with anything beyond that needing an additional PA; each prior authorization is capped at six months; and since April 1, 2026 comprehensive ABA (16+ hours/week, modifier UA) draws from a 4,000-hour (16,000-unit) lifetime allocation per member, with 97155 and 97156 excluded and targeted ABA (≤15 hours/week) exempt. No per-day MUE ceiling is published at either level.[4][3]

Place of service

Follows the Indiana Medicaid rule: the treatment plan must be built around the member's school attendance (including homeschooling) and other daily activities, while services focusing solely on recreational or educational outcomes are not covered, and neither are services duplicative of an IEP that address the same goals using the same techniques as the treatment plan.[4]

Bill as provider

Follows the Indiana Medicaid rule: ABA rendered by a BCaBA or RBT must be billed under the NPI of an IHCP-enrolled ABA therapist or school corporation, on a professional claim. Since July 1, 2025 the rendering practitioner must be enrolled under ABA specialty 615, 624 or 625, and since April 1, 2025 the rendering NPI must align with the credential-level modifier (U1 RBT / U2 BCaBA / U3 BCBA-HSPP). Plan-level claim formatting may still differ — MCEs publish their own billing requirements.[4][3]

Concurrent billing (97153 + 97155)Ask the plan

Not published by Indiana Medicaid or by this plan. IHCP is explicit that within managed care “individual managed care entities (MCEs) establish and publish their own billing and reimbursement requirements,” so unlike the clinical criteria, code-pair rules are not inherited from the state by default.[5]

Ask the plan: The MCE directly — ask whether 97155 pays alongside 97153 for the same clock time, and request the plan's billing and reimbursement requirements in writing.

Session-note signatureAsk the plan

Neither Indiana Medicaid nor this plan publishes a session-note signature rule. The state's published signature requirements attach to the plan documents — the behavior assessment and the treatment plan must each be signed by the lead analyst and the parent or guardian — and BT202562, the bulletin titled for ABA documentation requirements, does not reach the individual session note. IHCP states its documentation requirements apply to managed care as well as fee-for-service, but also that MCEs establish and publish their own billing and reimbursement requirements, so the gap is not automatically filled at the state level.[4][5]

Ask the plan: The MCE directly — ask for its ABA documentation and session-note standard in writing. BT202562 also promises a future bulletin clarifying documentation requirements under the updated ABA State Plan Amendment; check for it before relying on this.

What intake should collect for UnitedHealthcare Community Plan of Indiana
Program confirmationConfirm the member is on Hoosier Care Connect or PathWays for Aging — UHC does not administer HIP or Hoosier Healthwise in Indiana.
Optum network statusABA requires Optum credentialing, separate from UHC medical — confirm before quoting start dates.
IHCP clinical packageCDE, physician referral, behavior assessment — state criteria govern the request.
Guardianship / placement detailsFoster-care members bring consent and guardianship questions standard intake misses.
Age + lifetime-allocation statusThe 2026 state rules apply to Hoosier Care Connect members too.
Download the free verification-call checklist (PDF)

Common questions

Does UnitedHealthcare Community Plan of Indiana cover ABA?

Yes — for Hoosier Care Connect and PathWays for Aging members, administered through an Optum Behavioral Health carve-out under Indiana Medicaid clinical criteria, with PA on all ABA via Optum's ABA Treatment Request Form. UHC does not serve HIP or Hoosier Healthwise members in Indiana — those route to Anthem, CareSource, or MHS.

How fast does UHC/Optum decide Indiana ABA authorizations?

Indiana law sets the clock for Hoosier Care Connect: IC 27-1-37.5-23 requires an answer within 24 hours for urgent requests and 48 hours for all others, not counting weekends and state/federal holidays, and a missed deadline means the service is deemed authorized (IC 27-1-37.5-28). UHC's older manual figures are slower; the statute controls.

Do I need separate credentialing for UHC Indiana ABA?

Yes — the ABA network is Optum-managed and credentialed separately from UHC medical, and providers must also be enrolled with Indiana Medicaid first.

Primary sources
  1. UHC — IHCP Works 2024 Prior Authorization deck
  2. UHC Community Plan of Indiana — prior authorization page
  3. IHCP Bulletin BT202627 — ABA policy updates
  4. IHCP — Behavioral Health Services module (PROMOD00039, ABA section)
  5. IHCP Bulletin BT202562 — ABA documentation requirements (5/2025)
  6. IHCP Bulletin BT2026123 — BASC-3 PRQ to BASC-4 transition (7/2026)
  7. FSSA — Indiana Medicaid managed care health plans (program-by-MCE roster)
  8. Ind. Code 27-1-37.5-23 — prior authorization response deadlines
  9. Ind. Code 27-1-37.5-5 — “health plan” includes Medicaid risk-based managed care
  10. Ind. Code 27-1-37.5-1 — chapter scope (PathWays for Aging waiver excluded)
  11. Ind. Code 27-1-37.5-28 — missed deadline = deemed authorized
  12. 42 CFR 438.210(d) — Medicaid managed care authorization timeframes (eCFR)
  13. Indiana SEA 480 (P.L.144-2025) — enrolled act adding IC 27-1-37.5-23 and -28, eff. July 1, 2025
  14. UHC Community Plan of Indiana — Hoosier Care Connect Care Provider Manual
  15. IHCP — Prior Authorization module (PROMOD00012, v7.2, publ. Nov. 20, 2025)
  16. IHCP — Third-Party Liability module (PROMOD00017, v7.2, publ. Oct. 9, 2025)
  17. 32 CFR 199.8 — TRICARE double coverage (eCFR)

Payer policies change frequently and vary by plan, state, and funding type. This guide was compiled from the sources above and last reviewed September 2026; it is general information, not billing, legal, or clinical advice. Always verify current requirements against the payer's live policy and a benefits check for the specific member.

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