Software should do the chasing. People should do the caring.
Behavioral health doesn't have a demand problem — somewhere right now, a parent is searching for care for their child. It has an intake problem. Between that first call and the first appointment sits a maze of forms, faxes, eligibility checks, and follow-ups. That maze is where families get lost.
Carelu started inside real ABA clinics, not a pitch deck. We sat next to intake coordinators and counted the hours lost to phone tag and missing consent forms — and the families who simply gave up waiting. Providers wanted to help more children. The paperwork was the bottleneck.
AI finally made a different kind of intake possible. But bolting a chatbot onto a broken process doesn't fix the process. Intake had to be rebuilt end to end — every channel, every document, every follow-up — as one system that owns the outcome.
So that's what we built: a care enablement platform that answers every family instantly, verifies eligibility, collects every document, and follows up until each case is complete and ready for care.
Today Carelu runs intake for the fastest-growing ABA providers in the country. The goal hasn't changed: your team spends its time on care, our software does the chasing — and every family who can receive care, does.