Every family who calls deserves a clear path to the right support.
Families of people with intellectual and developmental disabilities are navigating waivers, waitlists, and a dozen agencies at once. Carelu answers every inquiry and referral instantly — from families, support coordinators, and schools — and walks each one through intake. 24/7.
Trusted by the fastest growing providers
IDD intake is slow, and families feel every day of it.
Waivers and eligibility are a maze
HCBS waivers, Medicaid, state DD eligibility, and private pay all follow different rules. Families don't know which they qualify for, and your team spends hours finding out.
Referrals arrive from everywhere
Support coordinators, case managers, schools, hospitals, and parents — by phone, fax, email, and web form. Each one waits on a person to notice it.
Paperwork stalls the start of services
Guardianship documents, ISPs, level-of-care assessments, consents, and authorizations trickle in over weeks. Every missing page delays care.
Families reach out after hours
A parent searches for day programs or residential support at 9pm after the kids are asleep. The office is closed. That inquiry goes to whoever answers first.
Intake built for the way IDD services actually work.
Answers every family and coordinator instantly
Carelu responds to families, support coordinators, and referral sources the moment they reach out — by chat, phone, or text — and gathers the individual's needs, supports, and funding source.
Eligibility and funding sorted up front
Waiver enrollment, Medicaid, and private coverage checked during the conversation, so your team knows which program and funding path fits before the first call back.
Documents collected conversationally
Guardianship papers, ISPs, assessments, consents, and authorizations collected via text and email from families and coordinators. No portals, no chasing.
The results speak louder than we can.
A family is looking for support right now.
See how Carelu turns every IDD inquiry and referral into a person receiving services — without adding headcount.