Payer Guide · Humana Healthy Horizons (FL)

Humana Healthy Horizons in Florida ABA / BA coverage (MMA plan).

Last updated September 20264 primary sources

Humana Healthy Horizons administers Florida's Behavior Analysis benefit in-house on the AHCA criteria, and differentiates on access: the broadest channel set of the nine plans (Availity Essentials preferred, a 24/7 IVR line, and fax), a dedicated BA provider-relations mailbox with named regional reps, and an unusually explicit rate anchor — non-participating providers' claims for authorized codes default to a percentage of the Florida Medicaid allowable fee schedule. It was also among the most generous at the carve-in, honoring pre-existing authorizations for 120 days.

This plan administers the Florida Medicaid (AHCA) ABA benefit — the state rules are the floor, and this page covers what the plan layers on top. Read it together with the Florida Medicaid — Behavior Analysis Services (AHCA) guide →
Prior auth for the assessment
Required — via Availity Essentials (preferred), IVR 800-523-0023 (24/7), or fax 813-321-7220, with CDE, physician order, and BASC-3 PRQ attached[1][3]
Prior auth for treatment
Required — same channels; PA list at Humana.com/PAL[1][3]
Autism diagnosis required?
No — state BA policy applies: physician referral + order + CDE, no autism-diagnosis requirement[4]
Plan typeSMMC MMA plan (Humana), in-house UM
Clinical rulesAHCA BA Coverage Policy; PA form MCD 466
Prior authAvaility (preferred), IVR 800-523-0023 (24/7), or fax 813-321-7220
DocumentationCDE, physician order, BASC-3 PRQ (initial + every 12 months), hours rationale, IEP/504 if school-based
ClaimsAvaility payer ID 61101; clean claims in 20 days; non-par default = % of state fee schedule
BA supportFLBA@humana.com + named regional reps; provider line 800-477-6931

How Humana runs BA authorization

PA is required for all BA services and can be initiated three ways: Availity Essentials (Humana's preferred channel), the 24/7 IVR at 800-523-0023, or fax to 813-321-7220, using the Florida ABA PA form (MCD 466). The documentation list tracks the state policy closely: the Comprehensive Diagnostic Evaluation, the physician's order, the BASC-3 PRQ for ages 2–18 (at initial request and every 12 months), a rationale for the requested hours, and the IEP or 504 plan when services are school-based. The plan's full PA list lives at Humana.com/PAL. Uniquely among the nine, Humana publishes a dedicated BA provider-relations structure: the FLBA@humana.com mailbox plus named regional representatives covering Regions A–E and F–I — for an intake team, a saved contact sheet turns authorization questions into emails with a named owner. Non-par contracting starts at RequestToJoin@humana.com.[1][3]

Rates and claims: the fee-schedule anchor

Participating providers bill at contracted rates (claims via Availity, payer ID 61101; paper to Humana's Lexington, KY claims office), with clean claims processed within 20 days. The notable rate fact: for codes inside an approved authorization, non-participating claims default-pay at a percentage of the Florida Medicaid allowable fee schedule — an explicit statutory-schedule linkage that makes the state's low BA rates (97153 at $12.26/unit) the reference point for any Humana negotiation. At the February 2025 carve-in, Humana honored and auto-extended pre-existing Acentra authorizations for 120 days and paid non-par providers at pre-transition rates through that window.[1]

Intake gates

The questions that decide whether a family can start with Humana Healthy Horizons in Florida, and what they have to bring. Each maps onto something intake should ask on the first call.

Age limit

Follows the Florida Medicaid rule: BA is for recipients under the age of 21, with EPSDT available above the coverage-policy and fee-schedule limits. Humana’s BA informational flyer and ABA toolkit publish no plan-specific age limit, and the state policy forbids a plan from applying more stringent service coverage limits.[4][1]

Diagnosis recency

No autism diagnosis is required. Humana’s own instrument clock tracks the state cycle: the BASC-3 PRQ is required for ages 2 through 18 at the initial request and every 12 months, on top of the state’s reassessment and updated behavior plan at least every six months. The Comprehensive Diagnostic Evaluation itself carries no published expiry.[1][4]

Who may diagnose

The state rule, restated in Humana’s documentation list: the physician’s order and the Comprehensive Diagnostic Evaluation both attach to the request, with the referral coming from an independent physician or qualifying practitioner and the CDE led by a licensed practitioner working within their medical, developmental or psychological scope of practice. Humana publishes no narrower list of its own.[1][4]

Diagnostic tools required

Humana names the BASC-3 PRQ explicitly — ages 2 through 18, at the initial request and every 12 months — as a required attachment alongside the CDE and the physician’s order. The state pair applies in full, so the Vineland-3 Comprehensive Parent Interview Form (plus the Maladaptive Behavior Domain for ages 3 and older) rides with it, complete scoring reports included.[1][4]

Referral required?

Required, and Humana publishes the fullest documentation list of the nine plans: the Comprehensive Diagnostic Evaluation, the physician’s order, the BASC-3 PRQ, a rationale for the requested hours, and the IEP or 504 plan when services are school-based — submitted on the Florida ABA PA form (MCD 466) through Availity Essentials (preferred), the 24/7 IVR at 800-523-0023, or fax 813-321-7220. Humana’s current flyer adds that “the Behavior Analysis Authorization form should be completed and included with your authorization request” and that “a valid Medicaid ID is required for all providers, whether located in Florida or out of state, as a condition of payment.”[1][2][4]

Telehealth

Follows the Florida Medicaid rule: the only telemedicine provision is up to two hours per week of Lead Analyst caregiver training (97156) under Rule 59G-1.057, F.A.C. Humana’s BA informational flyer and ABA toolkit publish no telehealth code list, modifier set or place-of-service rule for Florida BA.[4][1]

Ask the plan: Humana’s Florida BA mailbox (FLBA@humana.com) or the provider line 800-477-6931 before scheduling a remote session other than 97156 caregiver training.

Prior-auth decision time

Humana’s 2026 Florida provider handbook publishes no decision timeframe for PA requests. Its PA page says only that requests “should be made as soon as possible.” The contract clock therefore applies. The AHCA contract every MMA plan signs sets the clock: plans “shall provide standard authorization decisions within no more than five (5) days following receipt of the request for service,” extendable by “up to four (4) additional days,” and expedited decisions “no later than two (2) days after receipt,” extendable by one day. The contract defines days as calendar days. That is stricter than the federal Medicaid managed-care cap (7 calendar days standard and 72 hours expedited for rating periods from 1/1/2026, 42 CFR 438.210(d)), so the state clock governs. Humana’s BA request must include a current assessment “from within the past 60 days,” so time the reassessment to the submission. No reauthorization lead time is published.[5][6][7]

Other insurance (who pays first)

Humana’s handbook says only: “Humana Healthy Horizons assumes full responsibility for collections in the event of third-party liability.” It publishes no step-by-step rule on billing the other payer first. The state rule that binds every MMA plan still applies. Florida Medicaid pays last. Rule 59G-1.052 says: “Florida Medicaid is the payer of last resort. Providers must exhaust all TPL sources of payment, such as Medicare, TRICARE, private health insurance … prior to submitting or resubmitting a claim.” The AHCA contract binds every MMA plan to that rule. Two consequences for intake: Medicaid pays only “the difference between the Florida Medicaid rate and the third-party payment,” and it pays nothing when “the provider’s TPL claim is denied for failing to obtain the appropriate authorization from the third-party.” So get the commercial plan’s own ABA authorization first.[5][8][7]

Ask the plan: Humana Provider Services (IVR 800-523-0023): whether Humana wants the commercial EOB before its claim, and whether its BA authorization is still required when a commercial plan pays first.

Delivery & billing rules

Coverage decides whether Humana Healthy Horizons in Florida pays. These decide whether the claim survives: how sessions must be staffed and supervised, what may be billed concurrently, the per-day ceilings, who signs the note, where the service is payable, and whose NPI the claim goes out under.

Supervision

The state floor: supervision of BCaBAs and RBTs per the Council of Autism Service Providers practice standards, specified in the supervision plan inside the approved behavior plan, which names the authorized supervisors. Humana adds no ratio or caseload cap — but it does ask for a rationale for the requested hours with every authorization, which is where a supervision schedule has to be justified.[4][1]

Concurrent billing (97153 + 97155)

The state rule governs and Humana publishes no variation: the supervisee is not reimbursed when the supervisor is reimbursed for the same time period, and simultaneous services by more than one BA provider are non-covered unless medically necessary, prior authorized and indicated in the approved behavior plan.[4]

Ask the plan: Humana’s Florida BA mailbox (FLBA@humana.com) or the named regional BA representative for whether an authorization may carry 97153 and 97155 on the same clock time.

Daily limits / MUEs

The state weekly ceiling of up to 40 hours per week of BA intervention as prior-authorized in the behavior plan, with EPSDT available above it and group treatment capped at six participants. Humana bills “reimbursement for all services in 15-minute increments” and requires add-on codes to be billed with the corresponding base code. No per-day unit table is published.[4][1]

Ask the plan: Humana provider services (800-477-6931) for per-day claim edits; the AHCA fee schedule under Rule 59G-4.002 for per-assessment unit caps.

Session-note signature

The state rule: session notes signed and dated by the rendering practitioner, carrying date, time, location, duration, behaviors observed, skills targeted, the recipient’s response, protocol modification or therapist direction, an explanation if the parent or guardian was absent, and the participants; the behavior assessment and behavior plan signed by the Lead Analyst and the parent or guardian. Humana publishes no additional signature rule for BA.[4][1]

Place of service

Humana makes the state school rule an explicit line item on its documentation list — the IEP or 504 plan is required when services are school-based — and the state rule supplies the rest: in the absence of an IEP, documentation justifying the services plus an estimated IEP timeframe; 1:1 shadow, personal care, companion and chaperone services non-covered regardless of setting; travel time non-covered.[1][4]

Bill as provider

Humana publishes the box-by-box rule: “use the CMS-1500 form to submit claims for behavioral analysis services”; if the rendering provider is in a group and the group is being paid, “the group will be captured in the billing provider section (Box 33), and then the rendering provider will be captured in the rendering provider section (Box 24)”; if the rendering provider is the one being reimbursed, they go in Box 33; and “enter the individual rendering (treating) provider’s number in Item 24 J… only when it is different from the pay-to provider number.” Claims go out under payer ID 61101 through Availity (paper to the Lexington, KY claims office), clean claims process within 20 days, and for codes inside an approved authorization non-participating providers default to the lesser of the amount Humana specified on the authorization form or 100% of the applicable Medicaid fee schedule.[1][4]

What intake should collect for Humana Healthy Horizons in Florida
Referral + order + CDEThe CDE and physician order attach to the Humana PA — collect them at intake.
BASC-3 PRQ scoring reportRequired at initial request and every 12 months for ages 2–18.
Hours rationaleHumana asks for the rationale behind requested hours — align clinical planning with the ask.
School status + IEP/504Required with school-based requests.
Regional BA repIdentify the named Humana rep for your region and save the FLBA@humana.com contact.
Download the free verification-call checklist (PDF)

Common questions

Does Humana Healthy Horizons cover ABA in Florida?

Yes — it administers the state Behavior Analysis benefit on AHCA criteria: no autism diagnosis required, physician referral + order + CDE, PA on all BA services via Availity, 24/7 IVR, or fax.

What documents does a Humana Florida BA authorization need?

The CDE, the physician's order, the BASC-3 PRQ (ages 2–18, initial and every 12 months), a rationale for requested hours, and the IEP/504 for school-based services — submitted with the MCD 466 form.

What does Humana pay non-par ABA providers in Florida?

For codes in an approved authorization, non-par claims default-pay at a percentage of the Florida Medicaid allowable fee schedule — so the state's BA rates are the explicit reference point.

Primary sources
  1. Humana Healthy Horizons FL — BA Informational Flyer (675204FL0225)
  2. Humana FL — ABA PA Form (MCD 466)
  3. Humana FL — ABA clinical toolkit
  4. Florida Medicaid BA Services Coverage Policy (Dec 2024)
  5. Humana Healthy Horizons in Florida — 2026 Provider Handbook
  6. Humana Healthy Horizons in Florida — Prior Authorization page
  7. AHCA SMMC Model Health Plan Contract — Attachment II Core Provisions (update 10/1/2025), §V.6 and §XI.D
  8. Rule 59G-1.052, F.A.C. — Third-Party Liability Requirements (AHCA)

Payer policies change frequently and vary by plan, state, and funding type. This guide was compiled from the sources above and last reviewed September 2026; it is general information, not billing, legal, or clinical advice. Always verify current requirements against the payer's live policy and a benefits check for the specific member.

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