How do I stop losing ABA families to slow intake?

Respond to every inquiry the moment it arrives — across every channel, day and night — and complete intake before a competitor does. Carelu automates that first response and the full intake so no family waits, admitting more families without adding front-desk staff.

How does an AI intake agent work for ABA therapy?

It answers calls, chats, forms, and texts; collects the family's information and documents; verifies insurance eligibility; schedules the first appointment; and routes anything needing a human to your team — with a full record on every family.

Is Carelu HIPAA compliant?

Yes. Carelu is HIPAA compliant and SOC 2 Type II, and signs a BAA with every provider.

Integration · CentralReach

Carelu + CentralReach: intake, delivered into your EHR.

CentralReach is the system of record for a huge share of the ABA industry — and if it's yours, Carelu makes it stronger. Carelu sits at the very front of your funnel: it answers every family the moment they reach out, completes intake conversationally, verifies insurance, and then delivers the admitted client into CentralReach as a complete record. Your clinical and billing teams start from a verified file, not a sticky note.

What CentralReach does

CentralReach is an EHR and practice-management suite built for ABA and related therapies — clinical data collection, scheduling, billing and revenue cycle, reporting, and enterprise workflows. (Based on public information; verify current capabilities with the vendor.)

What Carelu adds

Carelu adds the layer in front: 24/7 instant response on phone, chat, form, and text; qualification and insurance verification at first contact; conversational document and consent collection; and waitlist nurture. Every admitted family lands in CentralReach ready to schedule and bill.

How it works together

A family reaches out

Phone, chat, web form, or text — any hour. Carelu answers in seconds, in English or Spanish.

Carelu qualifies & verifies

Diagnosis status, location, availability, and insurance — verified up front, while the family is engaged.

Documents collect themselves

Insurance cards, diagnosis reports, consents — gathered conversationally with automatic follow-up on anything missing.

The record lands in CentralReach

The complete, verified intake syncs into your system of record. Nothing re-keyed, nothing lost in the handoff.

One funnel, clear lanes

Answering new families 24/7, on every channelCarelu

Qualification & insurance verification at first contactCarelu

Document & consent collection with automatic follow-upCarelu

Waitlist nurture & re-engagementCarelu

Clinical data, scheduling, billing, RCMCentralReach

Reporting, compliance & enterprise workflowsCentralReach

Third-party capabilities summarized at category level from public information — verify specifics with the vendor.

Common questions

Does Carelu replace CentralReach?

No — they're complementary. CentralReach is the system of record for delivering care; Carelu is the intake layer in front of it. Together they cover the funnel end to end: Carelu converts inquiries into admitted clients, CentralReach runs their care.

How does Carelu connect to CentralReach?

Carelu integrates with leading CRMs and EMRs, CentralReach included, plus webhooks for custom flows — so completed intakes land in your system of record automatically, with the full record attached.

What changes for our team day to day?

New families are answered, verified, and documented before your team touches the file. Coordinators stop chasing packets and start families; clinical and billing teams open CentralReach to records that are already complete.

Your platform, plus a front office that never sleeps.

See Carelu answer, qualify, and admit a family end to end — and deliver the finished record into CentralReach.

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